WonderFold Warranty Policy

Effective January 1, 2024

Limited Warranty Coverage:
When you purchase a new, unused WonderFold product, you are entitled to receive a product free from any manufacturing defects for 30 days from the date the product is delivered. The claim must be filed within 30 days from the date the product is delivered. Our warranty applies only to the original purchaser of a product.

For any claims regarding missing parts or cosmetic damage, customers must contact WonderFold within 30 days from the delivery date. For any claims regarding missing or wrong items, customers must contact WonderFold within 30 days of the delivery date.

Warranty Extension for WonderFold Products:
When you purchase a new, unused WonderFold product from www.wonderfold.de or an authorized seller, your product is covered under our one-year manufacturer warranty. Our warranty covers parts that affect the functionality of the product.

*All accessories purchased from January 1, 2024, onwards will be covered under our extended warranty, given that you have contacted us within one year from the delivery date.

Warranty Claim Process:
To submit a claim, you will need proof of purchase showing the date of purchase, the retailer's name, and a list of the items purchased. Unfortunately, we won't be able to process your claim if this information cannot be provided.

After looking through your claim, if we find that a manufacturer defect exists with your WonderFold product that affects the product's functionality, we will, at our sole discretion, either repair or replace the part or product at no charge to you. In some instances, we will request the damaged part be returned to our warehouse for inspection. If the part is not shipped within three weeks of receiving the return label, the warranty for your product will be null and void for the remainder of the warranty period.

If you are an international customer who purchased from an authorized seller, you will be responsible for the shipping cost of your replacement parts.

Exclusions and Limitations:
Some exclusions apply which would void or do not apply to the one-year warranty, which includes but is not limited to:

• Damage due to normal wear and use, misuse, neglect, abuse, and alterations, including those caused by aftermarket accessories
• Damage caused by corrosion, mold, rust, sun intensity, sweat, detergents, sunscreen, damp storage, frequent washing, improper maintenance, storage, or failure to keep dry
• Exceeding weight restrictions
• Not using as instructed
• Not heeding warning labels and recommendations as provided on instructions or packaging
• Dropping the item
• Damage resulting from an accident, freight, or air transportation
• Certified refurbished open box products sold by WonderFold directly come with a 6-month warranty. Please note that this warranty covers functional issues only; cosmetic issues are not covered. Open Box purchases from any other retailer do not include a warranty.

Misuse of Warranty:
If there is any misuse of our warranty, the customer will no longer be able to file a warranty claim for past or future WonderFold purchases and the customer will be removed from all WonderFold programs they participate in.

Expired Warranty:
If your warranty has expired and you need to order replacement parts, please get in touch with us at support@wonderfold.com

Unauthorized Dealers:
We want our customers to enjoy our products fully and firmly caution them against buying from an unauthorized dealer.
Since we have no formal relationship with these retailers, we may not help you should you experience difficulties with your products.
To ensure the integrity of your purchases, we recommend that you only purchase our products from authorized dealers. We officially recognize these dealers and will honor any warranty from these official retailers only.

Please contact us regarding the vendor in question, and we can confirm if they are authorized!

Customer Responsibilities:
Customers are responsible for submitting a warranty claim via our website as part of our warranty process. This includes uploading relevant photos, providing detailed order information, and proof of purchase.

WonderFold reserves the right to modify or amend the warranty policy at any time, with or without notice.

This policy states that only the warranties specifically mentioned here apply. No other warranties, whether stated or implied, such as warranties of merchantability or fitness for a particular purpose, are included.